Admitting what you don't know

Somebody asks you a question--and you don't know the answer. What do you do?

Make something up?

Take an educated guest?

Use a lifeline?

Admit you don't know--but will get back to them?

Actually, the last option is the best in my view. It is the truth (always easiest to remember) and it sets you up to provide a clear, more correct answer when you can.

Admitting y don't know something shows lots more than a lack of knowledge. It shows character, it shows interest and it shows a belief in both yourself and your customer.

Don't be afraid. Admit it when you have to.

Relentless